Privacy Policy

Privacy Policy for Ripple Inside

Last updated: 23rd September 2025

1. Who we are

John Doré is a certified Executive Coach and runs his Ripple Inside as a coaching practise based in the UK. We are committed to protecting and respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What information we collect

We collect, store and use the following kinds of personal data:

  • Contact information: name, email address, telephone number, postal address

  • Client profile and background: professional history, current role, goals, feedback, performance or pivot information

  • Sensitive/personal optional information where relevant: e.g. health or wellbeing data, if disclosed by you during coaching

  • Communications: emails, messages, coaching session notes, questionnaires or worksheets you complete

  • Usage data: information about how you use our website (e.g. IP address, device, browser, pages visited), cookies, etc.

  • Payment and billing details, if applicable (e.g. for invoices)

3. Lawful basis for processing

We will only process your personal data where we have a lawful basis to do so. This may include:

  • Contract: when necessary for performance of a coaching agreement with you

  • Consent: where you have given clear consent (e.g. for optional or sensitive data, or for marketing)

  • Legitimate interests: for our legitimate business purposes, such as improving our services, responding to enquiries, maintaining client relationships, provided this does not override your rights or freedoms

  • Legal obligation: where required by law

4. How we use your information

We use your data for the following purposes:

  • To deliver coaching services, including preparation, follow-up, tracking progress

  • To communicate with you (emails, scheduling, support)

  • To send newsletters, updates or marketing (only if you have opted in)

  • To administer our business: billing, record keeping, legal compliance

  • To improve our services: feedback, analytics, website usage

5. Disclosure of your information

We may share your personal data in certain circumstances:

  • With service providers / contractors, such as scheduling, email or CRM tools, technical support providers – always under appropriate confidentiality or data-processing agreements

  • With your employer, only if you have agreed to this or where employer is commissioning the coaching, and only data appropriate to that purpose

  • With professional advisors, auditors or legal authorities, if required by law

  • Where required in emergencies to protect you or others

6. Transfers outside the UK

If we transfer your personal data outside the UK (or European Economic Area), we ensure that adequate safeguards are in place, such as standard contractual clauses or other measures required under UK GDPR to protect your data.

7. Data retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for business, legal, reporting or audit purposes. After that, data will be securely archived or deleted.

Typical retention periods may include:

  • Coaching session records: [e.g. 3 years]

  • Contact / business records: [e.g. 2 years after last contact]

  • Marketing/subscription data: until you withdraw your consent

8. Security

We take appropriate technical and organisational measures to protect personal data from unauthorized access, loss, misuse, alteration or destruction. This includes (but is not limited to):

  • Secure systems and password protection

  • Encryption where applicable

  • Limiting access to data on a “need to know” basis

  • Regular review of our security practices

9. Your rights

Under UK GDPR you have certain rights in relation to your personal data:

  • The right to be informed about how we use your data

  • The right of access to view the personal data we hold about you (“Subject Access Request”)

  • The right to have inaccurate data corrected (“rectification”)

  • The right to have your data erased (in certain circumstances)

  • The right to restrict processing of your data

  • The right to data portability (receive your data in a usable format)

  • The right to object to certain processing (e.g. marketing)

  • Rights relating to automated decision making / profiling (if any)

If you wish to exercise any of these rights, please contact us at the contact details below.

10. Cookies and website tracking

We use cookies and similar technologies on our website. These help us to:

  • Make the site work properly

  • Analyse site usage to improve user experience

  • Manage preferences

You will be informed about cookies when you first visit, and have the choice to accept or decline non‐essential cookies.

11. Changes to this policy

We may update this policy from time to time. When we do, we will update the “Last updated” date. If any changes are significant, we will endeavour to notify you (e.g. via email or notice on our website).

12. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact:

Ripple Inside
The Laurels, Cold Harbour Lane, Marlborough Wiltshire SN8 1BJ
Email: john@rippleinside.com
Phone: +44 (0) 7876394266

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.